Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Data We Collect
We process personal data which you give us:
- Whilst servicing your matter through our website, in writing or over the phone.
What personal data we process
All data provided to the website by persons who use the website.
How we use your Personal Data
We use your personal data to:
- Deal with the matter on your behalf.
- Comply with legal obligations for the prevention of financial crime and money laundering.
We will process your data in order to deal with the matter, where we have a legitimate interest to do so, and where we are permitted by law or to comply with applicable laws and regulation.
Providing a service and internal processing
|To service and administer your matter.||· Legitimate interests to provide and manage the matter.|
|To confirm, update and improve our matter records||· To comply with legal obligations in the Data Protection legislation|
|To provide you with any information on the services that you have requested|
|To manage this matter.||· Legitimate interest to service the matter and improve our service to you|
Training and development
|For training purposes and to improve our service to you||· Legitimate interests to improve our services and develop our employees|
Complying with Legal Obligations
|To prevent, investigate and prosecute crime, fraud and money laundering||· To comply with legal obligations for prevention of financial crime and money laundering|
|For auditing purpose including external auditors. For example, Lexcel||· To comply with our legitimate interest to conduct audits and to comply with our legal and regulatory obligation.|
|If we are obliged to disclose information by reason of any law, regulation or court order||· To comply with legal obligations|
|To transfer information to any entity which may acquire rights in us||· Legitimate interests for commercial interests|
|For any other purpose to which you agree.||· With your consent|
How we retain your personal data
We will retain your personal data in accordance with applicable laws. We will take reasonable steps to destroy or anonymizer personal information we no longer need for the purposes we have set out above.
Our retention period is for all personal data is 15 years.
Call recordings of all telephone calls is 1 year.
How we share your information
Where necessary or required we share information with:
- Regulatory authorities to comply with our legal obligations.
- Other Government Departments such as HMRC, Companies House, Probate Registry, Court of Protection or HM Land Registry to fulfil your and our legal obligations.
- Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.
We invest appropriate resources to protect your personal data, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
You have the right to request copies of your personal data. If you think any of the personal data we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal data, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office – (www.ico.org.uk).
You can contact us by writing to us at our Head Office:
Esther Booth (Data Protection Officer)
Telephone queries can be made to: 0115 9247020